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Policies

ORDER PROCESSING 

Mona Moore is dedicated to fast service and will process your order within one business day. Once an order has been placed, it can not be canceled. Orders are then shipped within 48 business hours pending availability and credit verification.  Transit times do not include Saturday, Sunday, or holidays. Please note that orders placed with different billing and shipping details, as well as orders for international delivery, run the possibility of being delayed as we verify information pertaining to the order. Orders placed between Sunday midnight PST Thursday are fulfilled within 48 hours of receipt and always before the weekend. All orders received after midnight PST on Thursday will be shipped the following Monday.

 

SHIPPING METHOD

Mona Moore ships domestic orders with UPS, which offers ground service, 3 day, 2 day, and overnight delivery. Mona Moore ships orders to Canada and international destinations with United States Postal Service Express Mail. Where Express Mail is unavailable, the next best shipping method is used with applicable charges.

 

SHIPPING RATES

Mona Moore offers free 2-Day shipping and handling via UPS on all orders over $300 being delivered within the United States.

Mona Moore offers same day delivery within Los Angeles and Orange County via local courier for a $20 fee if ordered by 2pm PST. Please call the store for this service. 

Orders shipping to a destination outside the United States will be charged flat rate fees. 

We are pleased to answer any questions and provide quotes and options for shipping prior to orders being placed. Please call or email us at

 Tel:  310-452-4070

 

SHIPPING

Once Mona Moore has delivered the merchandise ordered to the carrier, you, the customer and purchaser of merchandise, will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Mona Moore is not responsible for any fees charged by customs. If you decide to refuse any deliveries from Mona Moore or the parcel is undeliverable for any reason, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Mona Moore. This amount will be subtracted from your merchandise return.

 

SHIPPING WITHIN THE UNITED STATES :

UPS 2 Day Non-Sale Items $300 USD + FREE
UPS Shipping $1 - $299 USD  $15.00
UPS Overnight All Orders 1 - 15 lbs $30.00

SHIPPING TO CANADA :

USPS Express Mail $35.00

SHIPPING TO ALL OTHER LOCATIONS :

USPS Express Mail $50.00

 

RETURNS & EXCHANGES

Non-Sale Items —

Mona Moore offers a refund, exchange, or store credit of non-sale items within 7 days of receiving your order. Store credits valid for 1 year from issue date. Please contact customercare@monamoore.com to receive a return authorization via email.

This does not apply to purchases of vintage, jewelry, lingerie, hosiery, hats, or cosmetics - they are final sale.

All merchandise must be returned in perfect condition (unworn, unwashed, with all tags attached) and in original undamaged packaging to qualify for return. 

To return an item, simply email customercare@monamoore.com within 7 days of receiving your order for return authorization and return instructions. Please note, all merchandise returned without authorization will not qualify for a refund. No returns will be accepted if you fail to notify us within the 7 day period or fail to ship the product back to us within 14 days after the product was shipped.

All refunds are issued, less return shipping costs, in the same form of original payment. 

Your account will be credited, less any shipping costs and will incur a $25 restocking fee within 10 days of return receipt.

Promo Codes -

Full price items purchased with any discount using a promo code are final sale and are not eligible for refund, store credit, or exchange. Excludes purchases made using VIP program and New Customer promo code. Full price items purchased using VIP program or New customer promo code are eligible for return within 7 days of receipt. 

Sale Items -

All sale items are final sale. This includes items in Stockroom Treasures. No exchange or refunds given. If you have any questions, please email us prior to purchase at customercare@monamoore.com.com for personal assistance.

Damage / Defective Items -

If you receive an item that is damaged or defective, please contact customer service within 14 days of purchase. After 14 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.

Special Orders / Pre-Orders -

All special orders and pre-orders are non-cancellable, non-refundable. A 50% deposit is required to secure a special order or pre-order. This deposit is non-refundable and non-transferable. Remaining payment will be processed automatically upon delivery of product to Mona Moore.

In-store Purchases -

Items purchased in store can be returned for exchange or store credit within 7 days. Store Credits valid for 1 year from issue date.

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PRIVACY POLICY

Mona Moore respects the privacy of all clients and takes great care to safeguard all information collected. Mona Moore does not share any client information (including email addresses). Please email customercare@monamoore.com or call 310 452 4070 with further questions about our privacy policy.

 

 

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