ORDER PROCESSING 

Mona Moore is dedicated to fast service and will process your order within one business day. Once an order has been placed, it can not be canceled. Orders are then shipped within 48 business hours pending availability and credit verification.  Transit times do not include Saturday, Sunday, or holidays. Please note that orders placed with different billing and shipping details, as well as orders for international delivery, run the possibility of being delayed as we verify information pertaining to the order. Orders placed between Sunday midnight PST Thursday are fulfilled within 48 hours of receipt and always before the weekend. All orders received after midnight PST on Thursday will be shipped the following Monday.

 

SHIPPING METHOD

Mona Moore ships domestic orders with FedEx, which offers ground service, 3 day, 2 day, and overnight delivery. Mona Moore ships orders to Canada and international destinations with United States Postal Service Express Mail. Where Express Mail is unavailable, the next best shipping method is used with applicable charges.

 

SHIPPING RATES

Mona Moore offers free 2-Day shipping and handling via FedEx on all orders over $300 being delivered within the United States.

Mona Moore offers same day delivery within Los Angeles and Orange County via local courier for a $20 fee if ordered by 2pm PST. Please call the store for this service. 

Orders shipping to a destination outside the United States will be charged shipping fees based on weight and location of delivery. 

We are pleased to answer any questions and provide quotes and options for shipping prior to orders being placed. Please call or email us at

customercare@monamoore.com 
 Tel:  310-452-4070

 

SHIPPING

Once Mona Moore has delivered the merchandise ordered to the carrier, you, the customer and purchaser of merchandise, will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Mona Moore is not responsible for any fees charged by customs. If you decide to refuse any deliveries from Mona Moore or the parcel is undeliverable for any reason, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Mona Moore. This amount will be subtracted from your merchandise return.

 

SHIPPING WITHIN THE UNITED STATES :

FedEx 2 Day Non-Sale Items $300 USD + FREE
FedEx Shipping $1 - $299 USD  $15.00
FedEx Overnight All Orders 1 - 15 lbs $30.00

SHIPPING TO CANADA :

USPS Express Mail $35.00

SHIPPING TO ALL OTHER LOCATIONS :

USPS Express Mail $50.00

 

RETURNS & EXCHANGES

Non-Sale Items —

Mona Moore offers exchange or refund of non-sale items within 7 days of receiving your order. Please contact customercare@monamoore.com to receive a return authorization via email.

This does not apply to purchases of vintage, jewelry, lingerie, hosiery, hats, or cosmetics - they are final sale.

All merchandise must be returned in perfect condition (unworn, unwashed, with all tags attached) and in original undamaged packaging to qualify for return. 

To return an item, simply email customercare@monamoore.com within 7 days of receiving your order for return authorization and return instructions. Please note, all merchandise returned without authorization will not qualify for refund.

All refunds are issued, less return shipping costs, in the same form of original payment. 

Your account will be credited, less any shipping costs and will incur a $25 restocking fee within 10 days of return receipt.

Promo Codes -

Full priced items purchased with any discount using a promo code can be returned for exchange or store credit within 7 days. Credits valid for 1 year. All sale items are final sale.

Sale Items -

Sale items are final sale, no exchange or refunds given. If you have any questions, please email us prior to purchase at customercare@monamoore.com.com for personal assistance.

Special Orders -

All special orders are non-cancelable and non-refundable. A 50% deposit is required to secure a special order, and is non-refundable. 

In-store Purchases -

Items purchased in store can be returned for exchange or store credit within 7 days. Credits valid for 1 year. 

 

 

PRIVACY POLICY

Mona Moore respects the privacy of all clients, and takes great care to safeguard all information collected. Mona Moore absolutely does not share any client information (including email addresses). Please email venice@monamoore.com or call 310 452 4070 with further questions about our privacy policy.

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